Job Description:
Handle incoming calls using Footprints systems and address all queries or concerns of parents in a qualified manner.
Effectively communicate Footprints’ value propositions, programs, and services to prospective parents.
Make outbound calls to leads assigned by the system and pre-qualify them by gathering information about their location, profile, and interests.
Present detailed information about Footprints programs and document all lead-related data accurately in the system.
Schedule and conduct follow-up calls to gauge prospect interest and encourage centre visits for admissions.
Follow up with prospects post-centre visits to assist them with the admission process.
Respond promptly to all incoming calls and WhatsApp messages.
Ensure timely and consistent follow-ups as per business requirements and defined workflows to meet the required targets.
Minimum Education:GraduateSkills:
Robust written and verbal communication skills.
Active listening and interpersonal skills.
Good computer proficiency.
Hands-on experience with CRM systems.
Familiarity with Dialer tools and call-handling processes.
Experience:1 year and above in sales/customer service
Pay: Up to ₹50,000.00 per month
Perks:
Provident Fund
Application Question(s):
Do you have experience handling inbound & outbound calls?
Do you have at least 1 year of experience in sales or customer service?
Are you a graduate?
Do you have hands-on experience working with a CRM system?