Cure Wellness Centre is looking for a confident, empathetic, and target-oriented Telemarketing Executive to join our team. This role is ideal for someone with strong communication skills who can connect with prospective patients, explain our services clearly, and encourage appointment bookings through skilled follow-up and counselling support.
The Telemarketing Executive will be responsible for handling inbound and outbound calls, qualifying leads, maintaining patient communication records, and supporting conversions for clinic visits or online consultations.
Key Responsibilities
Attend inbound and outbound calls professionally and courteously
Speak with prospective patients and understand their health-related enquiries
Explain Cure Wellness Centre’s treatment approach in a explicit and ethical manner
Convert leads into appointments through trust-building and follow-up
Maintain accurate records of calls, follow-ups, lead status, and conversions
Coordinate with internal teams for appointment scheduling and patient support
Handle objections calmly and guide patients toward counselling or consultation
Ensure timely response to enquiries and maintain communication discipline
Submit daily and end-of-day reports on calls, follow-ups, and appointments
Required Skills & Qualifications
Excellent verbal communication skills in Hindi:
Basic English communication skills preferred
Telecalling, telemarketing, counselling, or customer service experience preferred
Strong listening, persuasion, and rapport-building abilities
Ability to handle multiple leads and follow-ups efficiently
Professional, respectful, and empathetic communication style
Ability to work in a quick-paced healthcare environment
Experience in healthcare, wellness, counselling, or lead conversion is an advantage
Confident in handling patient queries over phone
Self-motivated and disciplined in reporting
Patient-focused mindset with a calm and positive attitude