Key Responsibilities
Prepare and issue quotations, sales orders, proforma invoices, and order confirmations.
Coordinate with production, planning, and dispatch teams to meet committed delivery timelines.
Monitor production schedules against sales orders.
Track dispatch status and share updates with customers and the sales team.
Resolve delivery-related issues in coordination with logistics.
Act as the primary point of contact for order-related customer queries.
Provide timely updates on order status, dispatch, and documentation.
Maintain skilled communication to enhance customer satisfaction.
Prepare daily, weekly, and monthly sales MIS reports.
Coordinate with the accounts team for invoicing and payment follow-ups.
Track outstanding payments and credit notes as required.
Support resolution of billing discrepancies.
Ensure smooth information flow between sales, factory, and logistics.
Prepare and maintain sales-related documents such as quotations, proforma invoices, sales orders, and order confirmations.
Maintain customer records, pricing details, and sales data in ERP/CRM systems.
Handle customer queries, follow-ups, and after-sales coordination professionally.