Key Responsibilities:
Greet and assist customers in a qualified and friendly manner
Understand customer requirements and recommend suitable jewellery designs
Explain product features, pricing, purity (gold karat), diamond quality (4Cs), and ongoing offers
Achieve individual and showroom sales targets
Handle billing, invoicing, and payment processes accurately
Maintain display counters, cleanliness, and product arrangement
Manage stock at the counter and coordinate with inventory team
Upsell and cross-sell products (bangles, necklaces, rings, earrings, etc.)
Handle customer queries, complaints, and after-sales service requests
Build long-term relationships with customers for repeat business