Job Description Facility Operations Executive
Site Operations & Service Delivery
Ensure daily operations of IFM services (Housekeeping, Security coordination, Technical support.) are delivered as per SOPs and SLAs.
Conduct routine site inspections and audits to ensure quality standards.
Monitor attendance, productivity, and shift deployment of manpower.
Ensure timely closure of client complaints and observations.
Client Coordination
Act as point of contact for client representatives at site level.
Attend client meetings, MOM discussions, and service review meetings.
Implement corrective actions based on client feedback and audits.
Support Operations Manager in client escalations and renewals.
Manpower Management
Coordinate recruitment, onboarding, and training of site staff.
Prepare and monitor duty rosters, leave plans, and replacements.
Ensure discipline, grooming standards, and performance of supervisors and operatives.
Handle minor grievances and escalate major issues to management.
Materials, Consumables & Assets
Plan, raise indents,



and control consumption of cleaning materials, chemicals, and equipment.
Ensure proper usage, storage, and maintenance of machinery and tools.
Maintain asset registers and material stock records at site.
Compliance & Documentation
Ensure statutory compliance documents (PF, ESI, wages, attendance) are maintained at site.
Support audits (client / internal) and ensure timely closure of observations.
Maintain site documentation such as SOPs, checklists, training records, and MOMs.
Reporting & MIS
Prepare daily, weekly, and monthly reports (attendance, quality, incidents, consumables, client feedback).
Share site reports with Operations Manager / Senior Manager.
Track KPIs such as SLA compliance, absenteeism, and complaint closure.
Safety & Quality
Conduct toolbox talks and safety briefings for site staff.
Report incidents/near-misses and support corrective and pr

📌 Field Facility Operations Executive Chennai (India)
🏢 BVG India
📍 India