Job Title: Client Support Executive (Immediate Joiner Only)

Location: Andheri West, Mumbai
Work Mode: Work From Office | Full time
Working Days: Monday to Saturday (6 Days)
Timing: 11:00 AM - 8:00 PM
CTC: ₹3.5 - ₹4.5 LPA
Experience Required: Minimum 3.5 Years

About Wildglow Cosmetics Pvt. Ltd.

Wildglow Cosmetics Pvt. Ltd. is a quick-growing Korean Skincare brand established in 2020. Known for innovation, quality, and affordability, Wildglow has built a strong presence in India’s e-commerce skincare space and aims to be among the Top 3 skincare brands in India.

Key Responsibilities
Handle Non-Delivery Reports (NDR) and coordinate with logistics for resolution
Manage Return-to-Origin (RTO) cases and ensure successful closures
Follow up on Abandoned Calls and ensure service recovery
Conduct Customer Feedback Calls and document insights
Coordinate with Logistics, Operations & Internal Teams for issue resolution
Maintain accurate records in CRM systems
Provide timely updates and transparent communication to customers

Required Skills & Qualifications




Minimum 3.5 years experience in customer support (E-commerce preferred)
Hands-on experience with NDR, RTO, Abandoned Calls & Feedback calls:
Strong verbal & written communication skills
Ability to resolve issues calmly and efficiently
Familiarity with CRM tools & support systems:
Excellent multitasking and time-management skills
Team-first mindset (attitude matters)
Experience in handling customer service metrics
Understanding of customer feedback and process improvement
Ready to join immediately and work from office in Andheri West

Important Note

Only Immediate Joiners will be considered

Pay: Up to ₹40,000.00 per month

Application Question(s):
Are you an immediate joiner and can join within 7 days?
Are you comfortable working from office in Andheri West (no WFH)?
Do you have minimum 3.5 years of experience in Customer Support?
Are you comfortable with 6 days working (Monday to Satu

📌 Client Relationship Executive Andheri West (India)
🏢 Wildglow cosmetics
📍 India