Key Responsibilities

Processes

Managing a team of highly efficient people responsible for GLS at all times by effective supervision
To Solve Issues relating to Customer Service and Operational Issues
To meet and Surpass agreed SLA CTQ’s
Ensure that the budgeted tasking is met.
Ensure that No Failed Audit or High Risk Audit Issues
Function as an independent controller in GLS activities.
Ensure that there is no Operational Loss in his / her area of control
Work as a Relationship Manager for GBS to all stakeholders.
Ensure the smooth running of GLS at all times by effective supervision.
Ensure that SLA’s are periodically reviewed with country and other operational units.
Ensure that System Access Controls are followed as per IT Security Policy.
Ensure appropriate Delegated Authorities are in place for all verifiers in the unit.
Ensure BCP / BIA is in place and tested at periodic intervals.
Ensure that the Unit is adequately staffed to meet the business needs
Ensure that appropriate initiatives are taken to meet the cost stretch targets allocated.




Accurate Checking of Loan processing within GLS
Accurate Updating of Control sheet and ensure completion of EOD on all days
Accurate checking & Maintenance of Loan related static data (e.g., SSI, CPI, Investor, RPA and URPA set ups in ACBS)
Accurate checking & maintenance of Loans released in ACBS.
Ensure monthly business specific KCSA is completed and confirmed before every 5th
Reconciliation of Suspense and Nostro Accounts on a regular basis and appropriate escalation as per policy.
Ensure that Knowledge on Systems and Procedures is updated by keeping track of periodical circulars and other instructions issued. Ensure timely escalation to Senior Management of any exception noticed related to work and setting.
Ensure timely archival of records with service provider and proper maintenance of inventory of archived records.
Handling Fungibility
Ensure DOI’s are reviewed and updated periodically.
Ensure LDP’s are in place f

📌 Manager - Global Lending Services (Chennai)
🏢 Standard Chartered India
📍 Chennai