08 Sep
|
Westin Hotels & Resorts
|
Gurugram
08 Sep
Westin Hotels & Resorts
Gurugram
Additional Information
Job Number26114396
Job CategoryProcurement, Purchasing, and Quality Assurance
LocationVatika Complex, Sohna-Gurgaon, Haryana, India, 122103 VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management
Job Summary
The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.
CANDIDATE PROFILE
Education And Experience
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing,
management operations, or related skilled area.
CORE WORK ACTIVITIES
Managing Quality Assurance Goals
Coaches managers on adopting the Total Quality Management leadership style.
Conducts monthly audit to ensure compliance with company and brand standards
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
Directs property quality efforts to address critical customer requirements.
Assists with regional and/or company-wide implementation of company best practices.
Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.
Managing Quality Tools
Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.
Uses data collection methods to compile, display, track, and analyze defect trends.
Demonstrates and communicates key dri
📌 Training & Quality Manager (Gurugram)
🏢 Westin Hotels & Resorts
📍 Gurugram