About the Role:
We are looking for a Customer Success Manager who can own customer relationships, drive product adoption, improve retention, and identify expansion opportunities across existing accounts.
The role requires someone who can manage strategic customer conversations, work closely with internal teams, handle escalations, drive renegotiation discussions, close upsell opportunities, and ensure customers are getting measurable value from ClickPost.
Since ClickPost is moving towards an AI-first way of working, the person should be comfortable using AI tools to improve customer insights, account planning, reporting, follow-ups, and overall productivity.

Key Responsibilities:
Own and manage a portfolio of customer accounts.
Build strong relationships with key stakeholders across customer teams.
Drive product adoption and ensure customers are using subscribed modules effectively.
Track account health, identify risks early, and work towards reducing churn.
Own renewals, and support billing and collections follow-ups along with the finance team.




Identify cross-sell and upsell opportunities within existing accounts.
Conduct regular business reviews and share actionable insights with customers.
Handle escalations, difficult conversations, and customer dissatisfaction with maturity.
Work closely with Product, Support, Onboarding, Sales and Finance teams to resolve customer requirements.
Capture customer feedback and help influence product improvements.
Drive customer advocacy, references and long-term account growth.

Requirements:
2+ years of experience in B2B SaaS, Customer Success, Account Management or Key Account Management.
Comfortable using AI tools to improve productivity, customer analysis, reporting, communication, and account planning.
Strong customer empathy with a explicit focus on retention, revenue and growth.
Good communication, presentation and stakeholder management skills.
Ability to influence, negotiate and align internal and external stakeholders.
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📌 Customer Success Manager (Bengaluru)
🏢 Clickpost
📍 Bengaluru