Social Media Enquiry & Customer Support Executive

Company: Angroos

Location: Kadavanthra, Kochi

Salary: ₹15,000–₹25,000 per month

Incentives: Performance-based incentives up to ₹30,000

Vacancies: 2 — Urgent hiring

Job type: Full-time, on-site

About the Role

Angroos is looking for proactive and customer-focused executives to manage enquiries received through social media, phone calls, WhatsApp, and email. The role includes telecalling, lead tracking, customer follow-ups, and helping convert enquiries into confirmed orders.

Key Responsibilities

- Respond promptly and professionally to social media messages, comments, and advertisement enquiries.
- Handle incoming customer calls and make outbound follow-up calls.
- Manage customer enquiries through WhatsApp and email.
- Understand customer requirements, budget, quantity, personalisation needs, and delivery timeline.
- Share suitable product options, approved prices, and order information.
- Follow up consistently and help convert enquiries into confirmed orders.
- Record customer details, enquiry status, call outcomes, and follow-up dates.
- Coordinate with sales, personalisation, packing, and dispatch teams.
- Provide customers with accurate order and delivery updates.
- Handle complaints patiently and escalate important issues when required.
- Follow up on pending confirmations and payments as instructed.




- Work towards agreed customer-service and sales-conversion targets.
- Protect customers’ personal information and move private discussions from public comments to secure channels.

After-Office Availability The employee must be available after regular office hours to attend urgent customer calls and respond to WhatsApp and social media messages. The expected frequency and response time will be explained during the interview.

Candidate Requirements

- Strong communication and telephone etiquette.
- Comfortable handling social media inboxes, comments, calls, WhatsApp, and email.
- Good listening, follow-up, organisation, and multitasking skills.
- Customer-friendly, patient, and qualified behaviour.
- Positive attitude, punctuality, responsibility, and willingness to learn.
- Ability to take ownership of enquiries until completion or proper handover.
- Experience in customer support, telecalling, telesales, or social media enquiry management is preferred.

Salary and Incentives
- Fixed salary of ₹15,000–₹25,000 per month, based on skills and experience.
- Additional performance-based incentives up to ₹30,000, subject to targets and payout terms.

How to Apply Apply through Indeed or email your updated CV to [email protected] with the subject “Social Media Enquiry & Customer Support Executive – Angroos

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Social Media Enquiry & Customer Support Executive (Kochi)
🏢 Gifts Boitique
📍 Kochi