Job Title:
Customer Service Representative

Job Summary:
Key Responsibilities:
Customer Interaction:
Provide accurate information about products, services, and policies.

Problem Resolution:
Address and resolve customer complaints or issues promptly and professionally.
Escalate complex cases to appropriate departments when necessary.

Feedback Collection:
Gather customer feedback to help improve products and services.
Report recurring issues to management for resolution.

Team Collaboration:
Coordinate with internal teams such as sales, logistics, and technical support to meet customer needs.
Participate in team meetings and contribute ideas for service improvements.

Documentation:




Maintain detailed records of customer interactions.
Prepare reports on customer service activities and trends.

Key Competencies:
Patience and empathy.
Active listening and attention to detail.
Multitasking and time management skills.
Positive attitude and professionalism.

Pay: From ₹18,000.00 per month

Education:
Higher Secondary(12th Pass) (preferred)

Experience:
total work: 1 year (preferred)
Customer service: 1 year (preferred)

Language:
English (preferred)
Hindi (preferred)

Work Location: In person

📌 Customer Service Representative Krishna Nagar (Krishnanagar)
🏢 Grinbizz
📍 Krishnanagar