The Front Office Executive at the Patient Admission Desk is responsible for welcoming patients, managing admissions, handling inquiries, coordinating with clinical departments, and ensuring a smooth and effective patient registration process while delivering excellent customer service.
Key Responsibilities
Greet and assist patients and attendants in a polite and skilled manner
Handle patient registration, admission, discharge, and transfer processes
Verify patient details, insurance information, and required documentation
Coordinate with doctors, nurses, billing, and insurance departments
Maintain accurate patient records in the Hospital Information System (HIS)
Handle phone calls, appointments, and general inquiries
Collect admission-related forms and ensure proper completion
Guide patients regarding hospital procedures, room allocation, and services
Handle patient concerns or complaints and escalate when required
Maintain confidentiality of patient information at all times
Ensure cleanliness and organization of the front desk area
Pay: ₹12,000.00 - ₹16,000.00 per month
Advantages:
Cell phone reimbursement
Health insurance
Paid sick time
Provident Fund