Job description:
Summary: We are looking for a proactive and client focused Customer Success Executive to manage onboarding, client communication, account health, and relationship management across multiple products and communication channels
Key Responsibilities Area:
Client Onboarding & Success Management
Handle complete client onboarding, requirement understanding, and success journey planning
Conduct onboarding sessions product walkthroughs, and training demos
Build trusted relationships and act as a strategic partner to clients
Ensure smooth information transfer between tech-team, and customers
Coordinate closely with internal teams including Development, QA, Sales, Product & Support
Positive understanding of E-commerce platforms
Flexible to work in extended hours / evening calls based on client geography & project need
Basic knowledge of AI to optimise the quality of work.
Excellent English communication (verbal & written) Must be transparent, confident, and client facing
Solid presentation & storytelling ability
Data-driven mindset with logical thinking & problem solving attitude
Experience working with international customer
Ability to handle multiple clients & multitask efficiently