Job Details:
Primary Duties and Responsibilities:
Provide production support, analyze, and resolve common production errors caused by routing issues, translation errors, data discrepancies, connectivity failures, and configuration issues.
Work closely with business users and partners for the resolution of production issues.
Monitor transactional activity within the Cencora multi-platform/multi-setting EDI system.
Work with service providers to ensure business-critical EDI transactions are received, sent, and delivered, and SLAs are met.
Use standardized tools, SOPs, and rule sets to ensure service delivery, provide optimal communications, and record analytical information needed for the continuous improvement cycle.
Develop and optimize business processes in support of partner onboarding and other EDI organizational tools.
Support other Cencora EDI teams with both day-to-day issues and project activities.

Educational Qualifications:
Bachelor’s degree in computer science, Information Technology, or any other related discipline, or equivalent related experience.





Work Experience:
4+ years of experience in B2B integration, implementation, and support experience utilizing EDI products.
Solid experience with IBM Sterling Integrator or Axway B2B Interchange.
Prior experience using Axway to support data exchange is preferred.
Experience with handling most EDI formats is a must, including ANSI X12 and EDIFACT.
Knowledge and experience troubleshooting SAP IDOC data-related issues.
Experience in developing, implementing, and supporting business flows within EDI.

Skills & Knowledge:
Behavioral Skills:
Critical Thinking
Detail Oriented
Impact and Influencing
Interpersonal Communication
Multitasking
Problem Solving
Time Management
Technical Skills:
Understanding of ANSI X12 EDI standards and knowledge of EDI Integration.
Understanding of production support, support structure, ticketing tools like ServiceNow, shared mailbox

📌 Administrator Iii Pune (India)
🏢 Cencora
📍 India