Client Servicing
ORM

Key Requirements:
Bachelor's degree in Marketing or any related field
6 months internship in ORM/ Client servicing/ Account management within a digital marketing

agency
Excellent communication and interpersonal skills.
Robust time management, organisational abilities, and attention to detail.
Robust command of Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
Familiarity with marketing analytics and reporting tools.
Accommodation of rotational working days: 5 days a week (Saturday and Sunday compulsory

working with rotational week offs)

Key Responsibilities:
Respond to customer queries across social media platforms including Twitter (X), Instagram,

Facebook, YouTube, and LinkedIn.




Draft accurate and empathetic customer responses using AI tools, with human review before

posting.
Monitor social media channels continuously and flag priority or escalated customer concerns for

immediate action.
Collaborate with the Client Servicing (CS) team to ensure transparent communication and quick resolution

of customer concerns.
Prepare basic reports and summaries on customer interactions, escalations, and resolution status.
Provide general support and take up any additional tasks assigned by the CS team to ensure

smooth operations.

📌 Orm Intern Mumbai
🏢 White Rivers Media Solutions
📍 Mumbai