Customer Care Executive

Job Summary:
The Customer Care Executive is responsible for delivering high-quality customer support through outbound communication, resolving queries, collecting feedback, and coordinating with internal teams to ensure customer satisfaction and smooth business operations.

Key Responsibilities:
Conduct outbound calls to customers to gather feedback regarding service experiences and share insights with the relevant departments. Maintain accurate records by updating feedback data in ZOHO.
Make outbound calls based on e-commerce data files to collect feedback on website usability, product experience, and related concerns. Communicate findings to the e-commerce team for improvements.
Manage wholesale payment follow-ups by reviewing data and verifying dealer payment status in the SAP system.
Confirm whether payments have been received.
Follow up on pending payments and obtain committed payment dates.




Maintain proper records of payment status.
Escalate delays or overdue payments to the concerned stakeholders.
Support the sales team by providing required documents such as ledgers, invoice copies, and credit notes using the SAP system.

Skills & Requirements:
Robust communication skills
Valuable problem-solving and customer-handling abilities
Attention to detail and ability to maintain accurate records
Ability to coordinate with multiple teams and manage follow-ups effectively

Preferred Qualifications:
Bachelor’s degree in any discipline
Prior experience in customer service or a similar role is an advantage

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages:
Health insurance
Leave encashment
Provident Fund

Work Location: In person

📌 Customer Care Executive Sion
🏢 Eternity Lifestyles
📍 Sion