We’re on the lookout for a Customer Support Representative who’s tech-savvy, patient, and loves helping people. Our software is transforming how jewellery businesses manage inventory, orders, and sales, and we need someone who can support our clients and make sure their experience is smooth and hassle-free.

Key Responsibilities:
Understand our software inside-out and assist customers with their queries
Train clients on how to use the software during onboarding
Document and escalate issues or bugs to the technical team
Follow up with users to ensure timely resolution and satisfaction
Act as the voice of the customer by sharing feedback with the product team

What We’re Looking For:
A degree in engineering or technical background is preferred
Quick learner who can understand current software and workflows fast
Problem-solving mindset with good communication skills
Fluency in Hindi and basic English (Gujarati/Marwari is a plus)




Prior experience in a support or customer-facing tech role is a bonus
Friendly, calm, and professional attitude while dealing with customers

Why Join Us?
Be part of a fast-growing startup digitising the jewellery industry
Work directly with product and tech teams
Learn how excellent B2B software is built and supported
Friendly, learning-focused work environment

Job Types: Full time, Permanent, Fresher

Pay: From ₹300,000.00 per year

Application Question(s):
Are you comfortable traveling to our office on a daily basis
Marine Lines East?
Do you have prior experience in customer support, customer success, or a customer-facing technical role?
How soon can you join us?

Work Location: In person

📌 Customer Care Executive Mumbai (India)
🏢 SheenAI
📍 India