The Customer Service Executive - Loan & Credit Support is responsible for assisting customers with loan-related services, resolving queries, and ensuring smooth coordination between customers and internal departments. The role focuses on delivering effective service and maintaining customer satisfaction.
Key Responsibilities
Handle inbound and outbound customer calls related to loans and credit services
Explain EMI structure, repayment schedules, and applicable charges
Resolve customer complaints and escalate issues when necessary
Coordinate with credit, verification, and operations teams
Maintain proper records of customer interactions and service requests
Ensure compliance with KYC and company policies
Assist in payment reminders and overdue follow-ups