Are you an experienced BPO professional with excellent English communication skills?

We are hiring Customer Associates and Senior Customer Associates for a permanent, full-time position in an International US Telecom Inbound Voice Process.
If you thrive in a quick-paced setting, possess strong problem-solving skills, and have a minimum of 1 year of experience in international inbound voice operations, we want to hear from you
Key Responsibilities
Handle inbound customer service calls for a major US Telecom process.
Provide exceptional support to customers, resolving queries efficiently in a B2C domain.
Maintain high-quality performance metrics in line with client SLAs.

Compensation & Perks
Competitive monthly fixed take-home pay based on your relevant BPO experience.
Performance Incentives: Post-training Performance Linked Incentive (PLI) buckets based on performance, experience, and band.
Please Note: This process does not include a loyalty bonus.





Job Requirements & Qualifications
Education: Minimum 12th pass.
Experience: Minimum 1 year of mandatory experience in an International Inbound Voice BPO (B2C domain).
Language Skills: Excellent English communication skills (B2 proficiency level / SHL 58 equivalent).

Shift & Location Details
Job Type: Full-time, Permanent Hiring.
Work Mode: Work from Office (WFO).
Location: NSEZ Noida.
Shifts: Night shifts, 5 days a week with split week-offs.

Interview Process & Required Documents
Rounds: HR Round ‭->Ops ‭->‬ SHL 58 / B2 Assessment.
Required Documentation: Aadhaar Card, all academic documents, all experience/relieving proofs, Photo ID, and your last 3 payslips (if experienced)

Pay: ₹22,000.00 - ₹32,000.00 per month

Work Location: In person

📌 International Customer Associate Noida
🏢 Innova Software Services
📍 Noida