Role Summary:
The Telecaller Executive is responsible for communicating with customers over phone calls, providing information about products or services, addressing customer queries, generating leads, and maintaining positive customer relationships.
Key Responsibilities:
Make outbound calls to prospective and existing customers.
Handle inbound customer inquiries professionally.
Explain products, services, and offers to customers.
Generate and follow up on leads.
Maintain accurate records of customer interactions and call details.
Resolve customer concerns and escalate issues when necessary.
Achieve daily, weekly, and monthly calling targets.
Build and maintain positive customer relationships.
Coordinate with internal teams for customer support and issue resolution.
Experience
Experience in telecalling, customer service, or sales is preferred.