The Quality Intermediate Analyst is a developing qualified role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities.
Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Responsibilities:
Independently leads quality control reviews, applying analytical thinking and knowledge of data analysis tools and quality review methodologies.
Typically deals with variable quality issues with potentially broader business impact.
Applies professional judgment when interpreting quality review data.
Develops non-routine procedural documentation, guidelines, manuals, and reports.
Works with Senior Management to address and resolve broader quality issues.
Provides guidance to lower level analysts.
Applies good understanding of how the team and area integrate with others in accomplishing the goals of the sub function / job family.
Deals with most problems independently and has some latitude to solve complex problems.
Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.
Moderate but di
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