Job Title: Production Site Reliability Engineer (SRE) – Digital Payments

Role Overview

We are seeking a highly technical and driven Production SRE Engineer to manage
and monitor mission-critical payment platforms including UPI, IMPS, and Payment
Hub systems & various Payment Applications.

The role focuses on ensuring high availability, low latency, and seamless
transaction experience for customers. The incumbent will collaborate with
cross-functional teams (Engineering, Business, Compliance) and external
regulators (RBI, NPCI) to maintain resilient and scalable payment
infrastructure.

Key Responsibilities

Production Support & Incident Management

* Provide L2/L3 production support for UPI, IMPS, and Payment Hub platforms &
various Payment Applications.
* Diagnose, triage, and resolve transaction failures, timeouts, and API
disruptions.
* Lead and participate in Major Incident Management (MIM) calls and ensure
timely stakeholder communication.
* Manage incidents, service requests, and problem tickets via Jira, ServiceNow.




* Provide regular updates to internal stakeholders and regulatory bodies
(NPCI/RBI) during critical issues.

Reliability Engineering & RCA

* Perform deep-dive Root Cause Analysis (RCA) for recurring payment and system
issues.
* Implement preventive and corrective measures to improve system stability.
* Drive SRE best practices including error budgets, SLIs/SLOs, and system
resilience.
* Experience in managing DR Drills & Documentations.
* Reviewing the SOPs & its relative documentations.

Monitoring, Observability & System Engineering

* Monitor key performance indicators:
* Transaction success rates
* Latency and response times
* Failure trends and retries
* Build and maintain dashboards using:
* ELK Stack, Grafana, Kibana, Splunk, Datadog, Prometheus
* Establish proactive alerting and anomaly detection mechanisms.
* Work closely with engineering teams to design and optimize:
* High-throughput payment switches
* Routing logic
* Settlement and

📌 Tech Ops Engineering II-SUPPORT SERVICES-CTO (India)
🏢 Kotak
📍 India