Assume a vital position as a key member of a high-performing team that delivers
infrastructure and performance excellence. Your role will be instrumental in
shaping the future at one of the world's largest and most influential companies.
As a Lead Infrastructure Engineer at JPMorgan Chase in Infrastructure Platforms,
you will partner with customers and global technologists to manage production
incidents, problems, and changes; drive communications and lifecycle management;
and support product evolution. You will help set functional priorities aligned
to strategy and use deep network expertise to resolve complex, mission-critical
issues. Experience with or willingness to learn scripting (e.g., Python) to
build automation is preferred.
Job responsibilities
* Serve as the primary point of contact for incident, problem, and change
management; risk, vendor and client relationships; internal/external
communications; service delivery; lifecycle management; and service
evolution.
* Support administrative functions required to deliver infrastructure,
including planning, tracking,
ordering, reporting, and consumption.
* Execute day-to-day operational duties and define/drive MIS requirements to
improve supported business processes.
* Act as the primary customer interface for day-to-day issues, questions, and
service inquiries.
* Lead and coordinate major incident response, including running P1 technical
bridges and managing communications through resolution.
* Act independently and apply critical thinking to troubleshoot, identify root
cause, and resolve complex, mission-critical network issues.
* Serve as an escalation point for 40x, 50x, and 60x level team members and
provide expert guidance during high-severity events.
* Advocate for the customer base during infrastructure or business-critical
issues and drive timely remediation.
* Collaborate across high-performing teams and partners firmwide to deliver
common goals and outcomes; produce and maintain high-quality docume