Network / Technical Support Engineer

5+YRS(Rotational Shift)-WFO-5days

Job Summary:
We are looking for a Network / Technical Support Engineer with strong networking fundamentals and experience troubleshooting CDN, DNS, WAF, API, security, and network-related issues. The ideal candidate should combine strong technical troubleshooting with excellent customer handling, ownership, and implementation skills.
Key Responsibilities
Troubleshoot issues related to DNS, HTTP/HTTPS, SSL/TLS, TCP/IP, CIDR, NAT, BGP, and networking.
Diagnose and resolve DNS failures, SSL/TLS issues, 4xx/5xx errors, caching, authentication, and connectivity problems.
Work with technologies including CDN, DNS, WAF, Bot Protection, API Security, Zero Trust/SASE, Tunnels, WAN, and CNI.
Support customer onboarding and implementation, including configuration, validation, runbooks, documentation, and handoff.
Handle multiple customers while maintaining prioritization, follow-ups, SLAs, and deadlines.
Manage frustrated customers with patience, empathy, clear communication,



and strong ownership.
Identify when issues require escalation and collaborate effectively with Customer Engineering, Support, Account Executives, and Professional Services.
Maintain accurate troubleshooting documentation and contribute to improving runbooks and support processes.
Required Skills
Solid understanding of DNS, HTTP/HTTPS, TLS/SSL, TCP/IP, CIDR, NAT, and BGP.
Hands-on troubleshooting of DNS, SSL, HTTP 4xx/5xx, caching, and authentication issues.
Knowledge of CDN, WAF, API Security, Bot Protection, Zero Trust/SASE, WAN, Tunneling, and CNI.
Strong customer-facing and communication skills.
Ability to manage multiple priorities and take end-to-end ownership of customer issues.
Experience with technical onboarding, configuration, validation, documentation, and handoffs.
Good judgment around escalation and cross-functional collaboration.

📌 Onboarding Specialist (Bengaluru)
🏢 Trantor
📍 Bengaluru