Job Summary

Senior HR Operations Manager

mPokket is seeking an experienced and strategic Senior HR Operations Manager to lead end-to-end employee lifecycle operations while driving HR technology excellence across the organization. This role will oversee HR operations processes, manage a team of HR specialists, ensure operational efficiency and compliance, and own the HR technology ecosystem including HRIS, workflows, integrations, automation, reporting, and digital employee experience initiatives.Key Responsibilities

HR Operations & Employee Lifecycle Management
Lead and manage end-to-end HR operations across the employee lifecycle including onboarding, induction, employee records management, transfers, promotions, leave and attendance coordination, policy administration, and offboarding processes.
Ensure accurate and timely execution of all HR operational processes, documentation, and employee support activities.
Establish and continuously improve HR SOPs, workflows, SLAs, and service delivery standards.
Drive operational excellence through process optimization,



automation, and standardization initiatives.
Ensure compliance with labor laws, audit requirements, and internal governance policies.
Partner closely with Payroll, Finance, IT, Legal, and Business HR teams to ensure seamless employee operations and support.

HR Technology & Digital Transformation
Own and manage the organization’s HR technology platforms including HRIS/HCM systems.
Act as the primary business owner for HR systems configuration, enhancements, upgrades, and integrations.
Lead implementation and optimization of HR tools, workflows, self-service capabilities, and automation initiatives.
Collaborate with IT teams and external vendors to ensure system reliability, security, and scalability.
Drive HR analytics and reporting capabilities to support workforce insights and decision-making.
Manage system governance including user access, data quality, compliance controls, a

📌 Senior Manager Kolkata
🏢 mPokket
📍 Kolkata