Roles & Responsibilities
Troubleshoot hardware breakdowns and ensure > 95% uptime by ensuring immediate rectification support by self or by external vendors (TAT: Rectify within 04 working hours internally or within 24 clock hours with external assistance)
Troubleshoot issues of all network devices, physical servers, cloud servers, and ensure > 99% uptime by ensuring immediate rectification support by self or by external vendors (TAT: Rectify within 04 working hours internally or within 24 clock hours with external assistance)
Management of company’s data and voice communication systems
Coordinate with Vendors for evaluation of computers, laptops, peripheral devices, security automation tools / gadgets, etc. on behalf of the company
Management (Installation and support) of security solutions (anti-virus, etc.), software licenses, software databases, and other business software on various computers / laptops (TAT: Within 01 business day or as per urgency)
Part time assistance to CAT Team for deployment of internal / external software solution(s)and associated database(s),



on internal (non-client-side) systems (TAT: Within 02 business days from request)
Implementation of Information Security policy of the company across all staff
Any other roles and responsibilities as may be suggested by Sr. SSE or Department Head

Qualification / Skill-sets
B. Sc / B. Sc (IT) or higher
Minimum 1+ years of experience in Systems’ Management
Basic knowledge of installing and maintaining various hardware and network devices, viz.,
network switches, access points, printers, scanners, etc. is a pre-requisite
Basic knowledge of installing and maintaining Windows 2012 - 2019 Servers, DNS, Active
Directory, Domain Control, IIS, etc. is advised
Basic skills of hardware / software troubleshooting and diagnosis
Analytical and on-the-spot thinking ability
Basic communication, inter-personal & documentation skills

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages

📌 System Support Executive Mumbai (India)
🏢 Alpha Plus Technologies
📍 India