Job Description (JD) - Tally Software Support Executive M/F

Job Title: Tally Software Support Executive

Location: Panjim

Department: Customer Support / Technical Support

Reports To: Support Manager / Service Head

Job Summary

Key Responsibilities

Technical Support
Provide installation, configuration, and troubleshooting support for TallyPrime.
Resolve customer queries related to accounting, inventory, taxation, payroll, and statutory compliance.
Diagnose and resolve software, data, and synchronization issues.
Maintain support tickets and ensure timely resolution.

Customer Training & Implementation
Conduct Tally Prime implementation and setup at customer locations.
Provide user training on accounting, inventory, GST, payroll, banking, and reporting modules.
Guide customers on best practices and process optimization using Tally Prime.
Assist in data migration and master creation.

Compliance & Functional Support
Support customers on GST, TDS, TCS, e-Invoicing, and e-Way Bill functionalities.




Assist in statutory updates and compliance-related configurations.
Verify data accuracy and ensure smooth statutory report generation.

Documentation & Reporting
Maintain records of customer interactions and resolutions.
Prepare implementation reports and support activity reports.
Update knowledge base and SOPs for recurring issues.

Customer Relationship Management
Build and maintain solid customer relationships.
Identify opportunities for product upgrades, renewals, and additional solutions.
Coordinate with sales and development teams for issue resolution and customer requirements.

Required Qualifications

Education
B.Com / M.Com / BBA / MBA (Finance) / Any Commerce Graduate.
Certification in Tally Prime will be preferred.

Experience
1 to 3 years of experience in Tally support, implementation, or accounting.
Freshers with robust Tally and accounting knowledge may also apply.

Technical Skills
Robust knowledge of TallyPrime.
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