Job Summary:
We are hiring US Voice Process Executives for a Banking Process who will be responsible for handling inbound and outbound customer calls, addressing queries, and ensuring a high level of customer satisfaction. The role requires excellent communication skills and the ability to work in a night shift setting.
Key Responsibilities:
Handle inbound and outbound calls for the US banking process
Address customer queries related to banking services and transactions
Provide accurate information and resolve customer concerns efficiently
Maintain proper call records and update system data
Ensure adherence to process guidelines and quality standards
Deliver a high level of customer satisfaction and service quality
Meet daily/weekly call targets and performance metrics
9:30 PM - 10:15 PM
Tea Breaks: 11:30 PM - 11:45 PM & 1:45 AM - 2:00 AM
Required Skills & Qualifications:
Strong verbal communication skills in English
Experience in Outbound/Inbound Calling (preferred)
Basic understanding of customer service processes
Ability to work in night shifts (US process)
Positive listening, problem-solving, and interpersonal skills
Basic computer knowledge
Eligibility Criteria:
Freshers with excellent communication skills can apply
Compensation & Benefits:
Salary: ₹15,000 per month (Initial 3 months period)
Post 3 Months:
₹3,000 Performance Incentive
₹1,000 Attendance Bonus