Job Profile -Customer Support Executive

Education Requirement:
Graduate in any discipline

Experience Requirement:
Minimum 2 years in E-commerce Customer Support

Location:
Noida (India)

Job Type:
Full-time

Compensation:
upto ₹3.6 (Based on Experience)

Role Overview

You will act as the voice of Rustorange—ensuring every customer interaction feels smooth, helpful, and warm.

Key Responsibilities:
Provide accurate information on orders, deliveries, sizing, availability, return/exchange policies, and offers.:
Track and resolve concerns related to delayed shipments, cancellations, refunds, product issues, and exchange requests.:
Coordinate with internal teams (warehouse, logistics, production, catalog, and design) for quick resolutions.
Maintain explicit customer records and update status in shared trackers/CRM.
Ensure high customer satisfaction with polite, timely, and solution-oriented communication.
Escalate recurring issues or critical cases to the manager with proper documentation.




Support peak sale periods and festive season query load smoothly.

Skills & Competencies:
Minimum 2 years experience in e-commerce customer support (D2C brand experience preferred).
Excellent spoken English and explicit communication skills (Hindi is a plus).
Robust customer handling and problem-solving attitude.
Comfortable managing multiple conversations across channels simultaneously.
Familiarity with e-commerce workflows:order tracking, RTO, COD issues, exchange/refund cycles, courier coordination.
Basic proficiency in Google Sheets / Excel and shared documentation tools.
Calm under pressure and able to handle escalations professionally.
High ownership, empathy, and ability to represent the brand tone.
Prior experience with e-commerce brands.
Has worked on WhatsApp/Instagram support and understands social commerce etiquette.
Customer-friendly personality with patience and a positive approach.
Comfortable working independently in a remote

📌 Customer Support Executive Noida
🏢 Rustorange
📍 Noida