Role Overview:
This is a non-voice role, best suited for someone who communicates clearly through writing, enjoys problem-solving, and can multitask effectively. You will also work closely with our AI chatbot, helping refine and improve its responses and processes.

Key Responsibilities:
Assist customers with order placement, tracking, exchanges, and warranty-related issues.
Maintain thorough knowledge of product details, including materials, sizing, and warranty terms, to guide customers effectively.
Resolve customer issues quickly and accurately, ensuring a high level of satisfaction.
Collaborate with the AI chatbot system to monitor and improve automated responses and overall chat flow.
Coordinate with logistics and operations teams to ensure smooth returns, exchanges, and deliveries.
Record all customer interactions accurately within the CRM system for reporting and follow-up.
Collect and share recurring customer insights to help improve support quality.

What We’re Looking For:




Excellent written communication skills in English; proficiency in Hindi is an advantage.
Robust typing skills and attention to detail.
Empathetic and patient approach to handling customer queries.
Basic computer and CRM knowledge (Shopify, Freshdesk, or similar tools preferred).
Familiarity with AI chat systems; experience with Sage Pilot is a plus.
Prior experience in e-commerce or D2C customer support preferred; freshers with solid communication skills are also welcome.
Must be able to work in office in Goregaon East, Mumbai Suburban.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:
Health insurance
Paid time off
Provident Fund

Application Question(s):
This is a full-time, in-office position based in Goregaon East, near Oberoi Mall, Mumbai. Are you currently based in Mumbai, and would you be comfortable commuting to this location for the role?
We are currently offering anywhere between 15,000 to 25,000 per month, for the role, are you comfortable

📌 Customer Support Executive Goregaon
🏢 Mesmerize India
📍 Goregaon