Key Responsibilities
Handle incoming patient leads, calls, WhatsApp, and walk-ins.
Counsel patients and families regarding treatment options and hospital services.
Convert enquiries into OPD visits, admissions, surgeries, chemotherapy, and other treatments.
Coordinate with doctors, nursing, billing, and operations teams.
Follow up with prospective patients and referral sources.
Maintain accurate CRM/HMS records.
Ensure smooth admission and discharge coordination.
Achieve monthly patient conversion and revenue targets.
Build relationships with referring doctors and healthcare partners.
Requirements:
5 - 8 years of experience in hospital sales, patient counseling, healthcare sales, insurance, or related field.
Solid communication and persuasion skills.
Comfortable handling patient queries with empathy.
Basic computer knowledge (Excel, CRM/HMS).
Hindi mandatory; English preferred.