METAAMZ is looking for an experienced and confident Telecaller / Customer Relationship Executive to manage customer enquiries, follow up with potential clients, explain our services, and convert qualified leads into customers.

Key Responsibilities
Handle incoming and outgoing customer calls professionally.
Contact new leads and explain the company’s services clearly.
Follow up with interested customers through phone calls and WhatsApp.
Understand customer requirements and recommend suitable services.
Convert qualified enquiries into appointments or confirmed customers.
Maintain accurate records of calls, customer details and follow-up status.
Update lead information regularly in CRM software or Excel sheets.
Coordinate with the sales, digital marketing and operations teams.
Follow up on quotations, pending payments and service confirmations.
Manage customer questions, objections and complaints professionally.
Achieve daily, weekly and monthly calling and conversion targets.
Maintain a positive and skilled relationship with existing customers.




Submit daily reports regarding calls, enquiries, follow-ups and conversions.

Required Skills and Qualifications
Minimum 3 years of telecalling or customer-handling experience.
Fluency in Hindi and English is mandatory.
Malayalam communication skills are preferred.
Solid communication, listening and convincing skills.
Experience in sales calls, lead conversion and customer follow-up.
Ability to explain services clearly and confidently.
Digital marketing
E-commerce
Amazon or Flipkart services
Business consulting
Education or training services
Banking, insurance or financial services
Customer support or telesales
Basic knowledge of WhatsApp Business, Microsoft Excel and CRM software.
Positive typing and data-entry skills.
Ability to handle customer objections and difficult conversations politely.
Must be responsible, punctual and target-oriented.
Ability to work ind

📌 Telecaller Thrissur
🏢 METAAMZ CONSULTING PRIVATE
📍 Thrissur