1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT
2 Daily review of pending complaints
3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint
4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target
5 Arranging to send defective material back
6 Raising warranty claims wherever applicable
7. Submission of offers for NON AMC i.e Spares & R&S; as per company guidelines and policies and booking and billing the orders
Short Info
Posted: 2 day(s) ago
Location: Kolkata
Qualifications: Diploma/ BE/ B.Tech
Experience: 3 Years - 0 Months To 5 Years - 0 Months
📌 Service Delivery Kolkata
🏢 Blue Star India
📍 Kolkata
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