Company Description Etech Global Services delivers customer experience solutions and proprietary AI technology to leading enterprises across telecommunications, healthcare, financial services, and retail. Since its founding in 2003 in Texas, Etech has grown from 400 employees to nearly 4,000 team members across seven locations in three countries, managing over 200 million customer interactions annually.

Through its ETS Labs division, Etech operates as both a full-service contact center BPO and an AI technology developer, processing billions of conversations through advanced quality analytics and voice AI. Its flagship quality management platform, QEval™, provides 100 percent interaction coverage and has been recognized as a Best Current Technology Solution by ICMI in 2025. Etech maintains strong compliance standards with SOC 2 Type II, ISO 27001, PCI-DSS, and HIPAA certifications and is certified as a minority-owned business enterprise.

Role Description This is a full-time, on-site SOC Analyst role based in Gandhinagar. The SOC Analyst will monitor security events and alerts, analyze logs from various security tools, and investigate potential incidents in real time.

The role involves performing initial triage, documenting findings, escalating issues according to established procedures, and supporting incident response activities. The SOC Analyst will collaborate with cybersecurity, infrastructure,



and IT teams to implement detection rules, recommend improvements to security controls, and contribute to threat hunting initiatives. The position also includes maintaining accurate security documentation, supporting audits and compliance requirements, and participating in continuous process and technology enhancements.

Qualifications

- Candidates should possess strong Cyber Threat Hunting (CTH) and Cyber Threat Intelligence (CTI) skills to proactively identify, analyze, and track emerging threats.
- Candidates should possess solid Security Operations Center and Cybersecurity skills to manage alerts, support incident response, and maintain secure environments.
- Candidates should possess advanced Analytical Skills to interpret complex data, correlate events, and make sound, timely decisions under pressure.
- Relevant skills such as familiarity with SIEM platforms, IDS/IPS, endpoint protection, and network security fundamentals are beneficial.
- Qualifications such as a degree in computer science, information security, or a related field, and industry certifications (e.g., Security+, CySA+, CEH, or equivalent) are preferred.
- Ability to work in a structured 24/7 operations environment, strong communication skills, attention to detail, and a commitment to confidentiality and compliance are required.

📌 SOC Analyst (Gandhinagar)
🏢 Etech Global Services
📍 Gandhinagar