07 Sep
|
58AM Marketing St. Pvt .
|
Howrah
07 Sep
58AM Marketing St. Pvt .
Howrah
Responsibilities:
Handle inbound and outbound calls professionally.
Provide accurate information about products and services.
Resolve customer complaints and escalate complex issues to supervisors.
Maintain customer records and update CRM systems.
Follow company policies, scripts, and quality guidelines.
Achieve daily and monthly performance targets (KPI, SLA).
Collect customer feedback and report recurring issues.
Maintain confidentiality of customer data.
Key Skills Required
Valuable communication skills (verbal & written).
Active listening and problem-solving abilities.
Basic computer knowledge (MS Office, CRM software).
Patience and positive attitude.
Ability to work in rotational shifts.
Teamwork and time management skills.
Job Types: Full time, Permanent
Pay: ₹10,000.54 - ₹20,000.86 per month
Work Location: In person
📌 Customer Care Executive Howrah
🏢 58AM Marketing St. Pvt .
📍 Howrah