Chennai, Tamil Nadu

Job Summary


Route problems to internal 2nd and 3rd level IT support staff.

Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

Administer and provide User account provisioning.

Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs

Perform user account management activities

Should have hands on experience windows based client operating systems like windows 7, vista, XP

Knowledge on server, Network, storage and other IT Infrastructure devices

Knowledge of Active directory, exchange

Knowledge in ITSM tools like service now, Remedy and etc.

In depth Knowledge on MS office suit


Support knowledge on laptop, desktop, printers PDA, blackberry

Escalate complex problem to appropriate support specialists





Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)

Troubleshoot client software and basic network connectivity problems

Identify, evaluate and prioritize customer problems and complaints

May train users and operators on a limited basis and/or may write training procedures

Participate in on-going training and departmental development

Routine maintenance updates with other IT staff and business units

Provide all required documentation including standards, configurations and diagrams

Provide knowledge transfer of EUC operations

Should have robust verbal / written communication.

Should have very valuable knowledge in English and at least one regional Language(German, Italian, Spanish, Russian, Mandarin, Japanese

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📌 Administrator English, Arabic, Microsoft Windows Chennai
🏢 HCLTech
📍 Chennai