Key Responsibilities
Customer Communication & Engagement
Communicate with potential and existing customers to share product information and updates.
Handle outbound and inbound communication professionally.
Understand customer needs and provide accurate product details.
Lead Generation & Follow-Up
Contact leads from marketing campaigns, inquiries, and referrals.
Follow up with customers to maintain engagement and drive interest.
Assist in converting leads into business opportunities.
Marketing Support Activities
Support the marketing team in promotional campaigns and outreach.
Collect customer feedback and share insights with the marketing department.
Assist in creating awareness for current products or services.
Records, Reporting & Coordination
Maintain customer communication logs and update CRM/records regularly.
Prepare daily/weekly reports on calls, leads, and follow-ups.
Coordinate with sales and marketing teams for customer requirements.
Skills & Qualifications
Required Skills:
Excellent verbal communication skills in Hindi, English, and local language.
Confident telephone etiquette and customer-handling ability.
Solid convincing and follow-up skills.