JOB DESCRIPTION

Process excellence skills (Lean/Six Sigma, process mapping, KPI/controls design, root-cause problem solving). Automation delivery skills (requirements/user stories, RPA/workflow concepts, SQL/data analysis, testing, monitoring/runbooks).

As an Operations Automation Associate within the Security Services Operations (SSO) Transformation Team, you promote process excellence and automation across global operations.

Job responsibilities:
Partner with global stakeholders to gather and refine business requirements; translate operational needs into technical specifications and solution designs for process automation, workflow optimization, and operational analytics.
Develop, maintain, and optimize workflows in Alteryx for data ingestion, cleansing, transformation, and controls, with a focus on performance, resiliency, and reusability.
Contribute to and, when needed, independently manage end-to-end delivery of automation projects—planning, build, testing, deployment, documentation, training, and production support—using Agile practices and Jira for backlog,



sprint, and release tracking.
Collaborate with Intelligent Automation (IA) platforms (e.g., UiPath, Alteryx) to streamline manual processes, reduce risk, and enhance operational controls; integrate automation solutions with upstream and downstream systems and data sources.
Establish and maintain quality checks, exception handling, and monitoring; proactively identify issues, perform root-cause analysis, and implement sustainable fixes.
Communicate complex technical concepts in explicit, concise terms for non-technical audiences; prepare user guides, runbooks, and release notes to support adoption and Business As Usual (BAU) handover.
Uphold standards for documentation, code review, and change management; contribute to reusable assets and best practices across the Transformation team.

Required qualifications, capabilities and skills:
2+ years of hands-on Alteryx experience building robust,

📌 Operations Automation Associate Mumbai
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