Key Responsibilities:
Assist customers with account setup, KYC verification, transactions, payments, refunds, and dispute resolution.
Provide clear guidance on product features, fees, security measures, and usage policies.
Track, document, and follow up on unresolved cases to ensure timely closure.
Verify customer identity and maintain confidentiality of sensitive financial information.
Adhere to fintech regulations, data privacy laws, and internal compliance policies.
Deliver skilled, courteous, and empathetic service to build customer trust.
Collect customer feedback and share insights to improve products and support processes.
Accurately log customer interactions, complaints, and resolutions in CRM or ticketing systems.
Stay updated on recent fintech features, regulatory updates, and process changes.

Job Types: Full time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks:
Health insurance
Provident Fund

Work Location: In person

📌 Customer Support Executive Naranpura
🏢 AERONFLY INTERNATIONAL PRIVATE
📍 Naranpura