Position Overview

Key Responsibilities

Customer Communication & Front Office Handling
Provide clear, polite, and skilled communication in both English and Hindi to customers across India.
Maintain calm, composed, and customer-focused interactions, even in urgent or high-pressure situations.
Provide extended-hour support when required during emergencies or critical service needs.

Service Call Management
Create, update, and close service tickets within defined Turnaround Time (TAT).
Maintain the Service Call Log File accurately and ensure all details are updated in a timely manner.
Coordinate technical team assignments, understand technician requirements, and follow up until closure.
Track equipment inward/outward status and ensure customers are informed proactively.

CRM & Technical Tools
Mandatory hands-on experience in Zoho CRM and Salesforce for logging, tracking, and managing customer service cases.
Valuable working knowledge of SAP for service order creation, spares tracking, and related workflows.




Robust proficiency in MS Excel for preparing reports, trackers, logs, and analysis files.

Documentation & Support Processes
Prepare and issue customer-related documents such as:
Service Estimates / Quotations
Delivery Challans (DC)
Job Sheets, Gate Passes, and Acknowledgements
Ensure complete accuracy and compliance in documentation as per service centre guidelines.

Coordination & Spares Management
Understand technical team requirements related to equipment, parts, and service workflow.
Assist in spares inventory coordination, movement tracking, and escalation for shortages.
Coordinate with branch teams pan-India for:
Cross-location service requests
Spares movement
Material dispatch/receiving confirmations
Status updates on ongoing service cases

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Service Co Ordinator Gurugram
🏢 Tanserv Business Process
📍 Gurugram