CUSTOMER SERVICE REPRESENTATIVE (CSR) -
Job Title: Customer Service Representative (CSR)

Location: Rebounce Entertainment Pvt. Ltd.

JOB PURPOSE

The CSR is responsible for assisting customers during their visit, explaining activities, guiding them through games and attractions,

and ensuring a fun and positive experience at Rebounce. The role focuses on communication, support, and customer engagement.

KEY RESPONSIBILITIES
Greet customers and assist them in understanding available games and activities.
Explain instructions, rules, and usage guidelines in a clear manner.
Provide help and guidance while customers play games or use attractions.
Share details regarding offers, memberships, and promotions.
Collect feedback and support customer-related queries.
Maintain professional behaviour and communication throughout customer interaction.
Carry out assigned duties as per shift requirements.

SKILLS & COMPETENCIES




Robust communication & interpersonal skills
Customer-friendly approach
Confidence in explaining and guiding activities
Energetic, positive, and presentable
Basic understanding of sales and promotions (training provided)
Ability to adapt in a rapid-paced setting

EDUCATION & EXPERIENCE
Minimum 12th Pass (Students/Freshers Welcome)
Prior experience in customer service, hospitality, or retail is an advantage but not mandatory

ABOUT THE ROLE

This role is suitable for students looking for experience in:
Customer Service, Hospitality & Events, Retail & Sales, Entertainment & Recreation Industry
Training & orientation will be provided by the company.

Pay: ₹14,500.00 - ₹16,000.00 per month

Work Location: In person

📌 Customer Service Representative Surat
🏢 Rebounce Entertainment Private
📍 Surat