About the Role

We are hiring a Gut Expert to join Mool Health’s Customer Care / Clinical Engagement team. This is a full-time, on-site role based in Goregaon, Mumbai, focused on guiding customers through their digestive health journey via structured consultations.

What You’ll Be Doing
Conduct end-to-end customer consultations across a structured 6-call journey (pre-sales to retention).
Understand customer history, symptoms, and gut health issues to guide them effectively.
Explain gut health concepts, treatment plans, and expected outcomes in a clear, easy way.
Create personalized diet and lifestyle plans based on individual needs and profiles.
Monitor customer progress, adjust plans, and ensure adherence throughout the program.
Handle customer concerns, queries, and objections with confidence and empathy.
Collaborate with in-house doctors for escalations when required.
Maintain records and track performance metrics using CRM tools.
Build long-term relationships to drive retention and repeat engagement.

Education:
B.Pharm / M.Pharm OR:
B.Sc.



/ M.Sc. in Nutrition, Dietetics, Clinical Nutrition, or Food Science

Experience:
Minimum 1 year in tele-consulting, tele-counselling, or tele-health (healthcare-focused).

Skills & Requirements:
Robust communication skills in Hindi & English (mandatory):
Comfortable handling 15+ meaningful customer conversations daily
Good understanding of clinical concepts, nutrition, or pharmacology
Empathetic, patient, and emotionally secure in handling sensitive health issues
Interest in gut health, Ayurveda, and lifestyle-based healing
Ability to work with data, CRM systems, and performance metrics
Comfortable working in a 6-day week with rotational shifts (10 AM - 8 PM)

Job Types: Full-time, Fresher, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:
Health insurance
Provident Fund

Education:
Bachelor's (preferred)

Work Location: In person

📌 Customer Service Representative Goregaon
🏢 Traya Health
📍 Goregaon