Required Education:
Basic course in computers is desirable (MS Office, Word, basic excel knowledge)

Experience
1 year preferably hospital industry.

Requirement:
Fluent English and excellent communication skill for outbound calls( mandatory).

2.Handle patient enquiries complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow communication procedures, guidelines and policies
To welcome and greets patients over the phone.
Keep records of customer interactions, process customer accounts and file documents

Principal Responsibilities
Receiving Calls
Giving Information
Transferring Calls to the required department
Making outbound calls
Taking Messages




To think independently and exercise one’s own judgment in determining actions during emergencies and challenging situations. For E.g. If a patient refuses to pay his/her bill, they should know how to handle him or her.
To work with the hospital information system and other information technology resources and software as may be assigned on a periodic basis from time to time as per attached appendix.

Customer support
To give accurate and tactful explanations to visitors, patients and hospital’s employees and in recording exact information for messages.

Salary Range 15-25k

UK Shift -2pm-11pm

/Permanent.

Job Types: Full time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support Executive Dumas (India)
🏢 FlightPath Travel
📍 India