EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a energetic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an prospect to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential._

We are seeking a Senior Service Delivery Manager - AMS to oversee the end-to-end delivery of AI-driven solutions and Application Management Services for enterprise clients. This role ensures high-quality service, operational excellence and continuous improvement across AI and AMS engagements while acting as the primary point of contact for clients, leading cross-functional teams and driving strategic initiatives to maximize client satisfaction and business value.

Responsibilities




Lead and manage the delivery of AMS engagements, ensuring adherence to SLAs, KPIs and contractual obligations
Oversee the transition, stabilization and ongoing support of AI and AMS solutions, including incident, problem, change and release management
Develop and maintain solid client relationships, acting as a trusted advisor and escalation point for service issues
Drive continuous improvement initiatives, leveraging automation, analytics and AI to optimize service delivery and reduce operational costs
Monitor service performance, prepare executive dashboards and present regular reports to stakeholders
Manage budgets, resource allocation and vendor relationships for AI and AMS services
Ensure compliance with security, privacy and regulatory requirements
Lead and mentor a team of service delivery managers, engineers and support staff
Participate in pre-sales activities, solution design a

📌 Senior Service Delivery Manager Gurugram
🏢 EPAM Systems
📍 Gurugram