Key Qualifications & Skills
~7–8 years of experience in SaaS Support, Technical Support, Customer Success, Application Support, or a similar function.
~ Experience managing L1, L2, and L3 support operations/teams .
~ Solid experience in B2B SaaS and enterprise customer support .
~ Prior experience in FinTech, Banking, Lending, Collections, Payments, or Financial Services is highly preferred.
~ Robust understanding of loan/credit collection workflows and
📌 Technical Customer Support Manager Bengaluru (India)
🏢 Recro
📍 India