We are looking for a "Service Now Delivery leader " for our global IT services provider

Location: Pune/ Bangalore/ Chennai/Hyderabad

20+ years of managing Service Now projects

Experience in Service Now (ITSM, ITAM, CSM, ITOM, IRM, CMDB)

Key Responsibilities

Lead and manage large-scale Service Now delivery programs across multiple clients

Own end-to-end project lifecycle – from solution design to implementation and support

Ensure alignment with ITIL best practices and enterprise standards

Oversee program governance, risk management, and stakeholder communication

Collaborate with cross-functional teams including architecture, consulting, and operations

Provide strategic direction on Service Now platform capabilities and roadmap

Mentor and lead high-performing delivery teams

Required Skills & Experience





20+ years of experience in IT services delivery , with robust exposure to Service Now

Proven experience leading large-scale Service Now implementations

Deep understanding of

Incident Management

Problem Management

Change Management

Service Request Management

Configuration Management

Hands-on experience in designing / customizing Service Now modules

Strong knowledge of project delivery lifecycle and methodologies (Agile / Waterfall)

Experience working with cloud technologies and Saa S environments

Excellent stakeholder management and communication skills

Strong analytical and consultative mindset

📌 Servicenow Delivery Leader (Bengaluru)
🏢 Syncarp
📍 Bengaluru