Discovery, CMDB, Service Mapping and AIOps experience Location:
Remote Job
Type
Contract
ServiceNow Consultant - ITOM who is experienced with
Discovery, CMDB, Service Mapping and AIOps . This requires an experienced
ITOM/AIOps consultant capable of configuring ServiceNow operational intelligence capabilities rather than a general platform resource.
Primary Responsibilities
Lead implementation of
Phase 1 AIOps use cases . Configure and optimize: Event Management Metric Intelligence Health Log Analytics Event Correlation Impact Analysis CMDB Service Mapping
Configure anomaly detection for: CPU utilization Memory utilization Disk utilization
Support root cause analysis workflows. Validate monitoring integrations and event sources. Configure service dependency and impact visibility. Support event-noise reduction initiatives. Participate in testing, validation, and outcome demonstrations.