- Manage daily service operations and customer complaints.
- Coordinate service engineers for installation, repair, and maintenance.
- Allocate service calls and ensure timely closure.
- Handle customer queries and maintain positive relationships.
- Monitor service performance, pending calls, and AMC activities.
- Coordinate with Sales, Production, and Technical teams.
- Prepare service reports and maintain proper documentation.
- Ensure quality, safety, and timely service delivery.
Required Skills:
- Team Management & Leadership
- Customer Handling & Communication
- Technical Troubleshooting
- Service Planning & Coordination
- Problem-Solving Skills
- MS Office & MIS Reporting
- Time Management
- Negotiation & Follow-up
- Knowledge of AMC & Service Operations