Company Description Matter is an innovation-focused start-up building advanced electric vehicle platforms and energy storage solutions. Guided by a vision to help drive India toward a sustainable future, the company develops technology-backed products that offer individuals superior alternatives to conventional mobility and energy options.

Matter follows a vertically integrated model for all core components, enabling strong control over safety, security, performance, and reliability. Exceptional user experience is central to every initiative, making Matter an environment where technology and customer-centric design come together. Team members join a fast-paced, future-oriented organization with opportunities to impact next-generation clean technology.

Role Description The Service Manager is a full-time, on-site role based in Ahmedabad. This role oversees day-to-day service operations for Matter’s electric vehicle and energy solutions, ensuring timely maintenance, repairs, and resolution of customer issues.

The Service

Manager coordinates service teams, manages workflows, and monitors quality standards to deliver a consistent and high-quality user experience.

Responsibilities include establishing service processes, tracking performance metrics, supporting technical troubleshooting, and aligning service practices with safety, reliability,



and brand guidelines. The role collaborates closely with engineering, product, and customer support teams to continuously improve service offerings and drive customer satisfaction.

Qualifications

- Experience managing service operations in automotive, EV, energy, or related technology sectors, with robust focus on safety, reliability, and customer satisfaction.
- Skills in team leadership, people management, and performance monitoring, including coaching service staff and building efficient workflows.
- Technical aptitude for understanding vehicle platforms, energy storage systems, and diagnostic tools, with ability to support problem-solving for complex issues.
- Strong communication and stakeholder management skills, including the ability to interact with customers, vendors, and cross-functional internal teams.
- Capability in process improvement, data-driven decision-making, and use of service management software or CRM tool business, or a related field; relevant service management certifications are an advantage.
- Proven ability to work on-site in a fast-paced start-up environment, with a proactive, structured, and solution-oriented mindset.
- Familiarity with sustainability-focused products or electric mobility solutions is a plus.

📌 Service Manager (Ahmedabad)
🏢 Matter
📍 Ahmedabad