About the RoleANRAKO Teleservices is a global BPO and business support company providing customer support, calling, technical support, data management and outsourcing services. We are looking for a Service Manager to manage daily operations, lead teams and ensure excellent service delivery to international clients.

Key Responsibilities Manage daily BPO and customer service operations. Lead and motivate operations teams. Monitor KPIs, SLAs, productivity and quality . Handle customer and client escalations. Ensure targets and service standards are achieved.

Coordinate with HR, Quality, Training and Team Leaders. Prepare daily/weekly performance reports. Identify operational issues and implement solutions. Ensure smooth staffing, workflow and service delivery.





Maintain strong client communication and customer satisfaction.

Requirements 1+ year experience in BPO/International Voice/Customer Service .

Excellent

English communication skills. Strong leadership and team-handling abilities. Knowledge of KPIs, SLAs and quality metrics. Valuable problem-solving and decision-making skills. Basic knowledge of MS Excel/Google Sheets . Comfortable working in night shifts and with international clients.

Benefits PF | 5 Working Days | One-Way Cab | Incentives | Career Growth .

📌 Service Manager (Noida)
🏢 Anrako Teleservices Private
📍 Noida